YOUR EXPERIENCE IS OUR REWARD!
We strive to deliver the best and create a satisfactory and unique experience for all our customers. If you are not 100% satisfied with your purchase, we offer exchanges to ensure you receive the quality you trusted us with.
We guarantee a full refund within 5-7 business days for all orders that fall under any of the given cases mentioned below:

CHANGED YOUR MIND BEFORE BILLING?
Not a problem, we care about your choice. We provide a refund for any cancellations before billing.

WHAT DO I DO IF MY ORDER GOES OUT OF STOCK?
For orders that are no longer in stock, we offer a refund to keep your experience hassle-free.

PLACED AN ORDER BUT IT FAILED QUALITY CHECK?
Quality always comes before quantity for us! We perform a final inspection of the product prior to delivery. In case the order fails the quality check, a full refund will be initiated for the articles ordered.
We strive to ensure customer satisfaction and are ready to go the extra mile to make sure you get what you love. To ensure smooth and efficient exchange services, we have carefully laid down our exchange policies:

CAN I EXCHANGE FRESH AS WELL AS DISCOUNTED PRODUCTS?
We don’t discriminate! Favo Italia accepts exchanges for all products, Fresh and Discounted, in the cases mentioned below.

WHAT DO I DO IN CASE OF A WRONG SIZE?
We ensure easy exchanges for customers facing problems with the size of the articles delivered.

WHAT DO I DO IF I AM NOT FULLY SATISFIED WITH MY PURCHASE?
Every product is special. However, if you are disappointed with the color or style of your purchase, we offer easy exchanges to ensure we deliver the product you need.

WHAT DO I DO IF I RECEIVED A DEFECTIVE/WRONG PRODUCT?
We guarantee exchanges for all wrong/defective products.

HOW CAN I EXCHANGE A PRODUCT?
To make the exchange process easy and informative, we have designed a simple procedure. For any exchange requests, kindly email us at favoitalia@gmail.com within 7 days from the date of receiving your order. Our team will get in touch with you to assist with the procedure as soon as possible. Upon receiving the parcel of the exchange article, we will confirm receipt to avoid delays in your shopping.

IMPORTANT INFORMATION ABOUT REFUNDS AND CREDIT NOTES:

• Approved refund amounts will be reimbursed within 5-7 business days.
• If a refund is not available, we will provide you with a credit note to your email ID for the amount of your purchase. You can use this credit note at any time.
• Alternatively, we can provide a QR code of the same amount.
• If you want to replace any item, you must record a video of unboxing the parcel and send it to us within 5-7 days of receiving the order.